Customer Service Agent - Part Time
Level99 Entertainment Level99 Entertainment Natick, MA Natick, MA Part-time Part-time Estimated:
$36.
1K - $45.
7K a year Estimated:
$36.
1K - $45.
7K a year 14 hours ago 14 hours ago 14 hours ago ABOUT US Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick, MA in June 2021.
A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from nearly 50 rooms and experiences, each containing a unique physical or mental team challenge.
Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic craft dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults.
More information is available at www.
level99.
com.
A young, entrepreneurial company, Level99 has immediate plans to triple in size, opening two new locations in the next 18 months.
Level99 is venture backed with 8-figure financing and has an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering as well as restaurant concepts including CAVA, Trillium Brewing Company, Tatte Bakery & Caf , and more.
This position is an opportunity for an experienced and motivated individual to dive into a dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people.
JOB DESCRIPTION This is a hybrid role located out of Natick, MA, requiring weekend and weekday availability.
We are seeking a part-time Customer Service Agent within our contact center, who has high standards and is effective in building relationships with staff and guests.
The Customer Service Agent position is an integral part of the Level99 team.
This involves working closely with the Customer Experience Manager.
This position involves working closely with all departments including Events, Restaurant, Entertainment & Tech/Engineering to uphold and maintain our high standards of customer service and hospitality standards.
The Level99 Customer Service Agent demonstrates a joyful and positive approach to challenging situations and working with others.
A successful Customer Service Agent will display honesty and personal integrity that is above reproach, choosing humility over the need to be right, and in all things acts as though they are the Owner and Operator of their venue.
Responsibilities of this position will include:
Respond promptly and professionally to guest inquiries through phone, email, and live chat, making sure to provide accurate information and solutions that meet their needs.
Create positive connections with guests by actively listening, showing empathy, and genuinely caring about their concerns.
Investigate and solve guest issues, taking ownership and following through until resolution.
If needed, escalate complex cases to the appropriate team members or supervisors.
Become an expert on Level99's offerings, staying up-to-date on new challenges, events and daily operation and using that knowledge to address guest questions and provide recommendations.
Maintain accurate records of guest interactions, including inquiries, complaints, and resolutions, ensuring guest profiles and databases are up-to-date.
Work closely with management to share guest feedback.
Continuously identify areas for improving Guest service processes, suggesting solutions to enhance the overall guest experience.
Other duties, as assigned.
While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new! YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU Like to laugh, would be described as a low maintenance, low drama person, have a tendency to have a bit of fun while you work Have a high tolerance for ambiguity, like to go fast, and are excited to learn in a creative environment Are just a little bit obsessive about getting the details right the first time Have a high energy personality, the kind of person who is typically smiling, and likes to get it done now MUST-HAVE SKILLS Previous experience in customer service, events, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Strong project management skills with the ability to supervise multiple projects Proactive problem solver with a passion for optimizing the Level99 Customer Experience Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required Able to work with all management teams to insure optimal communication Ability to work well under pressure in a fast paced, ever changing work environment A positive, joyful, upbeat and energetic attitude - leading by example OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE Customer Support & Client Services Occupations:
1 year (Preferred) Embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office, Tripleseat, Toast POS, G Suite, or similar Qualified and enthusiastic candidates should submit a resume and cover letter (PDF preferred) to talent@level99.
com with the subject:
First Name Last Name - Customer Service Agent Available shifts and compensation:
We have available shifts all days of the week.
Compensation depends on your experience.
About Level99 Entertainment:
At over 48,000 square feet, Level99 is the first-of-its-kind destination for challenge based entertainment, craft drinks and scratch kitchen.
We challenge players and up to 5 friends to compete and collaborate both physically and mentally in over 40 different uniquely themed challenge rooms including the worlds of pirates, ninjas and the apocalypse just to name a few.
Players are encouraged to work together to unlock additional rooms and rewards.
If competition is more the players style then they can face off against others in our variety of arena-style competitions including the infamous Axe Run.
In between challenges players can enjoy the dozens of locally produced art features while hydrating in the Night Shift Beer Hall with one of our craft drinks and shareable snacks.
For a more authentic brewery dining experience guests can visit the Night Shift Tap Room & Kitchen for a beverage and expertly prepared dish from our scratch kitchen.
We are currently seeking fun, smart, detailed and customer-oriented team members who are committed to bringing this concept to life in Natick, MA.
Learn more about us at https:
//level99.
com.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application.
Opt out anytime.
Msg & data rates may apply.
Powered by Homebase.
Free employee scheduling, time clock and hiring tools.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$36.
1K - $45.
7K a year Estimated:
$36.
1K - $45.
7K a year 14 hours ago 14 hours ago 14 hours ago ABOUT US Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick, MA in June 2021.
A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from nearly 50 rooms and experiences, each containing a unique physical or mental team challenge.
Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic craft dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults.
More information is available at www.
level99.
com.
A young, entrepreneurial company, Level99 has immediate plans to triple in size, opening two new locations in the next 18 months.
Level99 is venture backed with 8-figure financing and has an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering as well as restaurant concepts including CAVA, Trillium Brewing Company, Tatte Bakery & Caf , and more.
This position is an opportunity for an experienced and motivated individual to dive into a dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people.
JOB DESCRIPTION This is a hybrid role located out of Natick, MA, requiring weekend and weekday availability.
We are seeking a part-time Customer Service Agent within our contact center, who has high standards and is effective in building relationships with staff and guests.
The Customer Service Agent position is an integral part of the Level99 team.
This involves working closely with the Customer Experience Manager.
This position involves working closely with all departments including Events, Restaurant, Entertainment & Tech/Engineering to uphold and maintain our high standards of customer service and hospitality standards.
The Level99 Customer Service Agent demonstrates a joyful and positive approach to challenging situations and working with others.
A successful Customer Service Agent will display honesty and personal integrity that is above reproach, choosing humility over the need to be right, and in all things acts as though they are the Owner and Operator of their venue.
Responsibilities of this position will include:
Respond promptly and professionally to guest inquiries through phone, email, and live chat, making sure to provide accurate information and solutions that meet their needs.
Create positive connections with guests by actively listening, showing empathy, and genuinely caring about their concerns.
Investigate and solve guest issues, taking ownership and following through until resolution.
If needed, escalate complex cases to the appropriate team members or supervisors.
Become an expert on Level99's offerings, staying up-to-date on new challenges, events and daily operation and using that knowledge to address guest questions and provide recommendations.
Maintain accurate records of guest interactions, including inquiries, complaints, and resolutions, ensuring guest profiles and databases are up-to-date.
Work closely with management to share guest feedback.
Continuously identify areas for improving Guest service processes, suggesting solutions to enhance the overall guest experience.
Other duties, as assigned.
While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new! YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU Like to laugh, would be described as a low maintenance, low drama person, have a tendency to have a bit of fun while you work Have a high tolerance for ambiguity, like to go fast, and are excited to learn in a creative environment Are just a little bit obsessive about getting the details right the first time Have a high energy personality, the kind of person who is typically smiling, and likes to get it done now MUST-HAVE SKILLS Previous experience in customer service, events, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Strong project management skills with the ability to supervise multiple projects Proactive problem solver with a passion for optimizing the Level99 Customer Experience Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required Able to work with all management teams to insure optimal communication Ability to work well under pressure in a fast paced, ever changing work environment A positive, joyful, upbeat and energetic attitude - leading by example OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE Customer Support & Client Services Occupations:
1 year (Preferred) Embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office, Tripleseat, Toast POS, G Suite, or similar Qualified and enthusiastic candidates should submit a resume and cover letter (PDF preferred) to talent@level99.
com with the subject:
First Name Last Name - Customer Service Agent Available shifts and compensation:
We have available shifts all days of the week.
Compensation depends on your experience.
About Level99 Entertainment:
At over 48,000 square feet, Level99 is the first-of-its-kind destination for challenge based entertainment, craft drinks and scratch kitchen.
We challenge players and up to 5 friends to compete and collaborate both physically and mentally in over 40 different uniquely themed challenge rooms including the worlds of pirates, ninjas and the apocalypse just to name a few.
Players are encouraged to work together to unlock additional rooms and rewards.
If competition is more the players style then they can face off against others in our variety of arena-style competitions including the infamous Axe Run.
In between challenges players can enjoy the dozens of locally produced art features while hydrating in the Night Shift Beer Hall with one of our craft drinks and shareable snacks.
For a more authentic brewery dining experience guests can visit the Night Shift Tap Room & Kitchen for a beverage and expertly prepared dish from our scratch kitchen.
We are currently seeking fun, smart, detailed and customer-oriented team members who are committed to bringing this concept to life in Natick, MA.
Learn more about us at https:
//level99.
com.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application.
Opt out anytime.
Msg & data rates may apply.
Powered by Homebase.
Free employee scheduling, time clock and hiring tools.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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