Team Lead / Supervisor

Company Name:
The Boloco Team Lead is responsible for leading his/her team in the successful daily shift operations of the restaurant. This key role is to provide deliberate and personable hospitality to guests and crew members alike; to make sure that the restaurant is running smoothly and crew is working efficiently; daily problems are being resolved quickly; all shift running systems and daily cash management systems are being used. The Team Leader position is a lead into an Assistant Manager position.
A Boloco Team Lead is well-versed in all things Boloco and is able to easily communicate the history and mission of the company to anyone willing to listen. A Team Lead is a Boloco brand ambassador. At Boloco, we like to say that Boloco is HUMAN a Boloco Team Lead understands this and can speak to Bolocos human personality being 100% honest, appealingly off-center, generous and compassionate, HUNGRY, never taking itself too seriously and always listening.
In addition to following Boloco policies and procedures, main accountabilities are as follows:
sets an appropriate image and role model that is reflective of Bolocos standards
provides our guests with a heightened dining experience by setting clear hospitality expectations from the team to the guests and accommodating guest needs
Maintains excellent food quality and follows all food safety measures
Plans shifts
Manages cash; knows and uses all of Bolocos cash systems
Communicates information from management to crew, from crew to management, from customers to crew and from shift to shift
Team Leads can think on their feet and can find quick and guest-friendly solutions. Above all, Team Leads have a passion for taking care of the guests and towards the food business.
Qualifications to include:
Anatomy test scores 90% or better
Sign-off of all stations, including cook position
Serve Safe certified
CPR/Choke-saver certified
Ability to interact with guests, friendly and difficult alike, and make quick guest-friendly decisions
Ability to communicate problems and solutions to the Boloco Team
Must be able to speak, read, write, and understand the primary language(s) of the work location
Basic computer skills
Boloco provides a supportive environment that goes beyond the workday. We provide the following:
Competitive wages
Opportunity for quarterly bonus based on sales and store level profitability
Paid vacations
401K plan
Medical/Dental coverage after 30 days

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