Copy Services Specialist

Company Name:
## Job Summary
This individual will become part of the Office Sevices Group, a team dedicated to providing the highest level of customer service to all MathWorks staff throughout a wide range of services.
### Responsibilities
Reporting to the Offices Services Group Manager, this individual will be responsible for processing and finishing all copy requests for internal customers utilizing high volume muti-function copy machines.
Setting-up, formatting, and producing copy jobs from printed material or electronically generated files in accordance with established service level agreements
Operating binding and other auxillary equipment to complete all document finishing services
Trouble shooting of all minor printer/copier issues (toner, jams, etc.) and escalating service calls to Copy Services vendor as needed
Maintaining supply inventory for main Copy Center and 30+ satellite copy areas; restocking paper and supplies throughout a 4 building campus
Compiling comprehensive logs and metrics on copy requests, volumes, service issues, and paper usage; providing analysis and recommendation based upon the data
Participating in company wide "green" initiatives by actively managing paper usage and recycling and providing input on the overall print strategy
Assisting with other daily team functions including mail, shipping and receiving, fulfillment, and event support
### Minimum Qualifications
A bachelor's degree or 2 years of professional work experience is required.
### Preferred Qualifications
2-3 years working in an office environment
Experience in a high volume Copy Center preferred
Exceptional customer service skills
Ability to build and maintain effectiver working relationships with all levels of staff and with ouside vendors
Attention to detail
Ability to respond to changing workflow priorities
Proficiency in using Microsoft Office
Ability to lift and move 40 lbs. or greater
### Why MathWorks?
It's the chance to collaborate with bright, passionate people. It's contributing to software products that make a difference in the world. And it's being part of a company with an incredible commitment to doing the right thing - for each individual, our customers, and the local community.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs 2800 people in 15 countries, with headquarters in Natick, Massachusetts, U.S.A. MathWorks is privately held and has been profitable every year since its founding in 1984.
MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
Location: US-MA-Natick (Related locations: Framingham, Worcester, Metro West, Boston, Massachusetts, New England)
Job Function: Office & Administrative Services
Job Number: 14076-BWAL

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