Senior Help Desk Support Technician

Superior customer service skills are needed, to ensure our clients are appreciative. Excellent verbal and electronic communication skills, patience, adaptability, positive attitude, attention to detail, and a good sense of humor are necessary to succeed in this position. Organizational skills and the ability to prioritize are very important as the work is in a fast-paced environment that requires multi-tasking.
Hands-on activities will include (but not limited to):
-VMware support and installation
-Microsoft Windows Server administration and management
-Microsoft Exchange Server administration and management
-Troubleshoot, administer and manage Microsoft Windows' desktop OS
-Troubleshoot end-user software (ex: MS Office, Adobe Product Suite etc)
Our ideal candidate will be driven by learning new things and will thrive in an environment of learning new technologies including virtualization, cloud computing, VoIP and network systems.
This is a senior support position that works closely with the Help Desk Manager. This person will directly interface with end-users, vendors, internal operations staff, and administrative personnel to resolve complex and critical issues.
TCG Network Services offers industry competitive salaries with an extensive benefits package that includes excellent health insurance, a 401k retirement plan with a 50% match, long term disability coverage, paid vacation time and holidays.

Ideally live within a 20-mile radius of Natick MA.

Proven communication skills and be highly organized. Ability to think tactically and prioritize issues, knowing when to escalate (and not escalate) issues to TCG colleagues.
Minimum of 2-years experience supporting Windows' servers, VMware, networks, and workstations.
The position requires hands-on knowledge of most computers systems, servers, peripherals, mobile devices and network switching topologies
Fluent in networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, VPN clients, Switching and Firewalls
Familiar with Microsoft Office 365, SharePoint, WebDAV implementations as plus
Strong interpersonal skills, can-do attitude, curiosity to learn, and a desire to share your knowledge with colleagues.
At least one certification for any of the following: A+, N+, MCSE, MSA, MCP, CNE, CNA, and CCNA. Candidates with multiple certifications will have priority consideration.

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