Telephone Customer Service Specialist

We currently have an opportunity to join our team as a Telephone Customer Service Specialist in Natick, MA. Please read below the responsibilities and requirements for this position. If you meet the requirements and would be able to consistently perform the duties please respond with you resume and contact information to Ray Wiggins.
Description
Candidate assigned to Telephone Communication and Messaging Support Services receives tasks from a government system, directly from managers, or from an IT Service Desk employee. The candidate shall create tickets for any work received directly from a manager or IT Service Desk employee by the first business day after the work is received. Candidate will work with a government service desk, commercial voice carriers and Army elements to coordinate installation of telephone service and repairs. Candidate shall update and maintain telephone invoice spreadsheets using Microsoft Excel. Candidate shall order, process, track and close all requests for long haul services. Candidate shall monitor the NIPRNET and SIPRNET Army Message Handling System (AMHS) for incoming messages and ensure prompt and accurate delivery of those messages to the appropriate personnel. Candidate will instruct customers on how to use newly installed services.
Job Requirements
U.S. Citizenship
Eligibility to obtain a security clearance
Good customer service skills
Benefits
Competitive Salaries
Medical, Dental, and Vision
Life and Disability
401(K) with Company Match
Cafeteria Plan
Performance Awards/Recognition
10 Paid Federal Holidays
15 Days of Paid Time Off


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